Privacy Policy
Last Updated: 30/05/2026
Introduction
New Creation Churches is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains what personal information we collect, how we use it, how we keep it secure, and your rights in relation to that information.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
New Creation Churches
Address: Church Office, Station Road, Congresbury, North Somerset, BS49 5DX
Email: admin@newcreationchurches.org.uk
Telephone: 01934 833126
Charity Number: 1171278
If you have any questions about this Privacy Policy or how we handle your personal information, please contact the Church Office using the details above.
What Information We Collect
We may collect and process the following information:
- Names and contact details submitted through our Contact Us page.
- Email addresses and contact details provided for receiving church communications.
- Information voluntarily provided when enquiring about church activities, services, events, baptisms, weddings, funerals, or pastoral support.
- Information provided when making donations.
- Technical information relating to your use of our website, such as browser type, IP address, and website usage data where applicable.
How We Use Your Information
We may use your information to:
- Respond to enquiries and requests.
- Administer church activities and events.
- Send church communications and updates.
- Process donations and maintain financial records.
- Meet legal, regulatory, and accounting requirements.
- Improve the operation and security of our website.
We will only use your personal information where we have a lawful basis to do so.
Church Communications
If you choose to receive communications from us, we may use your contact details to send:
- Pew News and other church news updates.
- Monthly Prayer Diaries.
- Information about services, events, activities, and church ministries.
- Important notices relating to church life.
You may request to stop receiving these communications at any time by contacting the Church Office.
Prayer Requests
From time to time, prayer requests may be shared through church communications, including Prayer Diaries. Where prayer requests contain personal information about identifiable individuals, we seek to share such information appropriately and, where required, with permission. If you have concerns regarding information included in a prayer request, please contact the Church Office.Donations
We welcome donations in support of the work and ministry of the church.
Where donations are made online, payment information is processed by secure third-party payment providers. We do not store full payment card details on our website.
We may retain donation records where required for accounting, auditing, Gift Aid administration, safeguarding our charitable activities, or compliance with legal obligations.
Livestreaming and Recorded Services
Some church services and events may be livestreamed or recorded and made available online.
Individuals attending services may appear incidentally in livestreams, recordings, photographs, or other media published by the church.
We endeavour to conduct livestreaming and recording activities respectfully and sensitively. Anyone with concerns about appearing in recordings or broadcasts should speak to a member of the church leadership or contact the Church Office.
Sharing Your Information
We do not sell or rent personal information to third parties.
We may share information with trusted service providers who assist us in operating our website and church activities, including:
- Website hosting providers.
- Email and communication service providers.
- Online donation and payment processors.
- Livestreaming and video hosting platforms.
- Professional advisers where required.
These organisations are expected to handle personal information securely and only for the purposes for which it is provided.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, meet legal obligations, resolve disputes, and maintain appropriate church records.
Different categories of information may be retained for different periods depending on their purpose and legal requirements.
Cookies
Our website may use cookies and similar technologies to help the site function effectively and to understand how visitors use the site.
You can control cookies through your browser settings. Where required by law, we will request your consent before placing non-essential cookies on your device.
Further information may be provided in our Cookie Policy.
Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.
However, no method of transmission over the internet can be guaranteed to be completely secure.
Your Rights
Under UK data protection law, you have the right to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request erasure of personal information in certain circumstances.
- Restrict or object to certain processing activities.
- Withdraw consent where processing is based on consent.
- Lodge a complaint with the Information Commissioner's Office (ICO).
To exercise any of these rights, please contact the Church Office.